Returns/Exchanges & Refunds:
We at BodyCafé strive to give you the very best seamless shopping experience possible.
However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
Under unfortunate circumstances, where you face any problem or quality* issue with the product, we will exchange the product. Please email us within 24 hours of delivery at firstname.lastname@example.org with your order number/ID and pictures of the product. *Kindly do a patch test prior to application.
Exchange of products will be accepted only if the products are returned in saleable condition with original receipt/tags intact and in their original packaging, in undamaged condition and subject to following terms-
- Returns and exchanges requests will be subject to checking and vetting by BodyCafé.
- Damages due to neglect, improper usage or wrong application will not be covered under our Returns & Refund Policy.
- Once your return request has been accepted, the process will be completed within 7-21 business days.
- No Refund shall be made once goods are sold. Please check your cart prior to confirming your order. An item maybe eligible for return within 7 days from the date of product delivery if it fulfils any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories
- Product packaging not opened, product not used.